Learn how UnixGo protects, collects, and handles your data. This policy applies to
all our mobile apps for customers, delivery partners (riders), drivers, and restaurant vendors.
Last Updated: June 30, 2026
Compliant with Google Play Policies
1. Introduction
Welcome to UnixGo ("we", "us", "our"). We are dedicated to providing technology
solutions that connect customers, campus drivers, delivery riders, and restaurant partners within
Malaysia.
We take your privacy seriously. This Privacy Policy details how we collect, use, process, and
disclose your personal data when using our mobile applications, services, and websites. By using our
applications, you acknowledge the terms of this Privacy Policy and agree to our processing of data
as described herein.
2. Personal Information We Collect
Depending on your role and how you interact with UnixGo, we collect different types of personal
information to provide a secure and reliable experience.
Customers (UnixGo Food & Delivery Orders)
We collect your full name, email address, phone number, delivery addresses, order
history, payment transaction information (excluding full credit card numbers), profile
images, and precise location details when placing orders.
Delivery Partners (Riders & Campus Drivers)
We collect your registration details: full name, personal email, student email,
matriculation (Student ID) card or number, phone number, vehicle type, vehicle plate
number, profile photo, bank account details (for earnings payout), and precise
background location data.
Restaurant Partners (Vendors)
We collect business details including shop name, owner/contact person name, business
registration number, physical restaurant/shop address, bank account details for payout
processing, and photos of your food menu items.
CRITICAL DISCLOSURE FOR DELIVERY PARTNERS (RIDERS & DRIVERS)
UnixGo collects precise location data, including background location coordinates, for Delivery
Partners (Riders and Campus Drivers). This data is collected in the background even when
the app is closed, minimized, or not in use, to facilitate order dispatching,
real-time routing, and customer tracking of deliveries. This tracking is only active when the
Delivery Partner has set their status to "Online" or is carrying out an assigned active delivery
task.
We collect location data for the following essential purposes:
Order Matching: To determine your proximity to restaurants or pickup locations
and distribute new order offers fairly.
Live Tracking for Customers: To display the rider's live progress on a map to
customers waiting for their food, package, or ride, providing them with an accurate estimated
time of arrival (ETA).
Safety and Dispatch Integrity: To verify that orders are picked up and
delivered correctly and to resolve disputes regarding order completion.
Note for Customers: Customers' location is collected only in the foreground when
using the app to select a delivery address or search for nearby restaurants. We do
not track customer locations in the background.
4. How We Use Your Information
We use the collected information to operate, maintain, and improve our services, including:
Service Operations: Processing restaurant orders, matching deliveries with
riders, routing campus drivers, and facilitating user-to-user chat in the app.
Payouts and Payments: Verifying account identities and executing payouts to
riders, campus drivers, and restaurant vendors using their registered bank details.
Notifications: Sending real-time push alerts about order status updates,
dispatch offers, and messages via Firebase Cloud Messaging.
Device Integration: Connecting restaurant vendor applications to Bluetooth
thermal printers to print physical receipt invoices.
Customer Support: Responding to user enquiries and resolving complaints
submitted to our support team.
5. Sharing of Personal Data
We do not sell, rent, or trade your personal data. We only share data to facilitate app transactions
or with trusted third-party service providers. Examples include:
Between Platform Users: We share delivery partner details (name, vehicle plate
number, real-time location) with the customer and restaurant partner to facilitate active
delivery monitoring.
Firebase Core & Database: For hosting database entities, authenticating
credentials, and managing push notifications.
Ably Real-time Service: To synchronize real-time updates and active rider
location streams securely across device screens.
Google Maps API: To calculate driving distance, route riders to delivery
targets, and display geographical maps.
Legal Requirements: When compelled by Malaysian authorities, universities, or
court orders to comply with legal processes or protect users' physical safety.
6. Account & Data Deletion Portal
Under Google Play Console policies, we offer users a straightforward path to delete their accounts
and wipe all associated personal records from our database.
Option 1: Delete via Mobile App
Open the UnixGo app, navigate to Profile -> Settings -> Delete Account. Follow the
prompts to submit an automated deletion request.
Option 2: Request Deletion Online
Submit your registered email address via the request form below. Our support team will process your
deletion request and remove your personal information (name, address history, vehicle plate numbers,
and photos) within 7 business days. Note that transaction histories are archived
securely only as required by tax and accounting laws in Malaysia.
Submit Account Deletion Request
7. Summary of App Permissions
We request access to device permissions to ensure correct application operations. Each permission is
outlined below:
Location Permissions: ACCESS_FINE_LOCATION and ACCESS_COARSE_LOCATION are used
to deliver orders and pin pickup spots. ACCESS_BACKGROUND_LOCATION is requested strictly for
Delivery Partners to dispatch orders and feed transit coordinates to customers.
Camera: Used to snap profile images, capture vendor documents, take order
photos, and scan order verification QR codes.
External Storage: Read/write storage access is needed to select and upload
document photos or images cached on the device.
Bluetooth Connect & Scan: Required exclusively for restaurant vendors to
discover and print delivery tickets using thermal printers.
Microphone: Used to record voice instructions or notes inside the app chat
panels.
Post Notifications: Used to keep users alert regarding status changes, courier
location tracking, and real-time messages.
8. Children's Privacy
Our service is student-oriented and designed for individuals who have reached legal status to access
delivery services under Malaysian law (minimum 18 years of age). We do not knowingly collect or
store personal details belonging to children under 13 years of age.
If we discover that a user under 13 has registered or provided personal information, we will
immediately delete their account and wipe their records from our servers.
9. Contact Us
If you have any questions about this Privacy Policy, your account data, or wish to report a privacy
concern, please contact our Data Protection Officer:
